Product Satisfaction Guarantee
Our Neuro Linguistic Programming (NLP), Time Empowerment� Techniques (now known as Mental Emotional Release (MER) Therapy), Hypnosis, and Ancient Hawaiian Huna audios, videos and books purchased on the web are totally guaranteed.
We want you to be satisfied and richly rewarded with every investment you make with us. The books, audios and videos we offer are absolutely guaranteed. If you are not completely happy with your order, you may return it for a full refund or credit of the purchase price for a period of 30 days.
Note: You must provide your sales receipt and products must be returned in resalable condition: unopened in its original packaging and unused. Shipping charges are non refundable.
Helpful Advice To Ensure Your Complete Satisfaction
We suggest you have a good understanding of what you're purchasing since some programs are advanced. If you have questions, please call us.
Guaranteed Free of Defects
All books, audio cassettes and video tapes are guaranteed to be free of material defects. You may return any item for a free replacement if it does not arrive in satisfactory condition. Defective audio cassettes will be replaced for you as long as we continue to stock that title. Foreign orders, please include return postage.
Returns and Exchanges
Call us for a return authorization number. Include the return authorization number when returning the item so we may credit your account. When you call, we will provide you with the proper address to return your item. Please help us by being prepared to explain the problem with your order.
Our Guarantee for Major Trainings
Our guarantee is simple� Your complete satisfaction is our goal. You have three (3) days from the date you enroll in the trainings to cancel your agreement and have 100% of your deposit refunded. Thereafter, there is a non-refundable cancellation fee of 50% of the registered training price PER TRAINING SESSION. Once the training has started, if at any time prior to the conclusion of your session, you should become dissatisfied with the program, simply meet with your trainer to discuss your dissatisfaction and if we are unable to resolve the problem, we will provide you with a refund. The refund will be calculated by the amount paid for the training, less the non-refundable cancellation fee, and the balance remaining will be prorated based on the actual training hours attended. At your meeting with your trainer you must articulate the reasons for your dissatisfaction and afford your trainer a reasonable opportunity to resolve the problem. If a mutually acceptable resolution cannot be reached, we will provide you with a refund. The refund will be calculated by the amount paid for the training, less the non-refundable cancellation fee, and the balance remaining will be prorated based on the actual training hours attended. This guarantee is available only during your training session to any fully paid participant who is still within their 1-year enrollment period from their original date of registration. If a refund is awarded, all course materials must be returned to your trainer prior to you leaving the training session.
If a student is found unfit to participate in a training by a representative and/or staff member of Empowerment, Inc., he or she will be provided with a refund. The refund will be calculated by the amount paid for the training, less the non-refundable cancellation fee, and the balance remaining will be prorated based on the actual training hours attended. The student will be required to leave the training immediately. No questions or discussions will be entered into, and Empowerment, Inc. representatives and/or staff will be the sole judge.
Due to the large number of trainings each year, Empowerment, Inc. reserves the right to substitute trainers as needed.
Major Training enrollments are valid for one (1) year from the date of purchase. If you are unable to attend the specific dates and location for the training for which you enrolled, you may attend the same training at a later date within a 1-year period from your original date of registration. However, you cannot transfer funds to any other Empowerment, Inc. training, as it must be for the same training course for which you originally enrolled. An Enrollment Transfer Fee of $100 applies to each time an enrollment is transferred and is limited to a maximum of two (2) transfers. If you are unable to attend the same training course within this 1-year period, you will not be refunded for your payment. This applies to all Seminars and Trainings offered by Empowerment, Inc.
No Show Policy for Major Trainings
Students who neither attends nor cancels their enrollment for a major training are considered a �No Show� and are not entitled to any refund of their enrollment fee. Students are able to reinstate and transfer their enrollment to another location and time for a reinstatement fee of $500 per training.
Reinstatement must be processed within 60 days from the original training date.
Cancellation of Major Training enrollments require a signed letter of cancellation which includes:
Full Name
Contact Information (address, phone, email)
Reason for Canceling
Signature
Please submit your letter of cancellation via email (info@nlp.com) or fax (808.791.5051) to: Attn: Enrollment Dept. Refunds are processed by the Accounting Dept within 6-8 weeks.
